General Return Policy
Following the receipt of an item from 4 Medical Supplies you will have 10 days to inspect it for defects or damage. If you find any defects or damage, 4 Medical Supplies will arrange to have it repaired or replaced at the manufacturer's discretion, free of charge.
If you receive an item with no defects or damage, but don't like it for any reason, then you have 10 days to arrange a return or an exchange. To do this please call our customer service line at 1-866-245-1143. We will issue you a return authorization release form which should be signed and returned. After receipt, a return authorization number will be issued. You are responsible for repackaging the item in the original box with the original packing materials and for the cost of the return shipment. Once the item has been received, you will be refunded the purchase price minus a 15% restocking fee and the outbound freight charges.
General Cancellation Policy
Canceled orders that have left the warehouse are subject to actual freight charges and a 15% restocking fee. $50 processing charge for cancellations of ordered products that have not left the warehouse.
Product Specific Return Policies
Bath Lifts - Returns: Because of health and hygiene issues we cannot accept any returns on bath lifts. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, bath lifts are covered by the manufacturer's warranty.
Lift Chair - Returns: When your lift chair arrives, inspect it for damages and/or defects. You have 10 days upon its arrival for a free repair or replacement. Please call us within the 10 day period and we'll help you through the process of repairing/replacing your chair.
Any lift chair that is ordered in a non-standard configuration (fabric upgrades, vinyl, suede, leather, Promessa, Brisa, heat and massage, etc) is considered a custom lift chair. The Leather Lift Chair is also a custom lift chair. Custom lift chairs can't be returned, although they will be repaired or replaced for damage and/or defects like any other lift chair. Custom lift chairs cannot be canceled once they are in production. All standard lift chairs are covered by the general return policy at the top.
Modular Ramps - Returns: Modular ramps are a custom made product. Therefore they cannot be returned. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, modular ramps are covered by the manufacturer's warranty.
Porch & Elevator Lifts - Returns: Porch and elevator lifts are a custom made product. Therefore they cannot be returned. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, porch and elevator lifts are covered by the manufacturer's warranty.
Porch/Vertical Platform Lifts - Cancellations: If your order has been processed, but not yet left the warehouse, you may cancel for a 25% cancellation fee. This covers cancellation fees from the manufacturer.
Shiatsu Massage Recliners - Returns: Shiatsu massage recliners are not returnable. Defects or damage will be corrected by the manufacturer at no cost to you.
Stair Lifts: Stair lifts are custom made products. The track is cut to the length of your stairs. As this is a custom made product, cut to your specifications, it is non-returnable. Once the track has been cut, your order becomes non-refundable.
There are no returns on stair lifts, no exceptions.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.