Items labeled "Quick Ship Product" are shipped within 3 business days, Monday through Friday, from receipt of a complete order. Look for this label when time is of the essence.
Shipping is free (continental U.S.) on nearly all of our products, except for a few lift and stair lift models (look for the "Plus Shipping" sign). For more detailed information, see below:
Inside delivery is available to first floor delivery locations only, to the residence's first threshold and no farther, barring physical obstacles.
Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies.
We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives.
If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.
You are notified 24 hours in advance of delivery. Delivery time depends on your location and type of scooter. In-stock scooters can be delivered in a few days. A technician will be available to assemble the scooter and haul off cardboard for an additional charge. An elevator must be available for second story or higher deliveries.
Orders placed by 12:00 EST will ship same day by UPS. Custom ramps take 5-7 days to build. Ramps larger than the UPS limit will go by common carrier. This includes 12' multi-folding ramps and all solid ramps.
Vertical Platform Lifts/Porch Lifts
Residential units in 53", 77", and 101" heights ship within 3 to 4 business days, unless they have been modified. Larger units, up to 125", will ship within 15 to 20 business days. Commercial lifts, depending on their configuration, will ship anywhere from 5 to 20 business days after the order has been placed. Transit time will take up to 5 business days depending on how far you are from the manufacturer.
Free shipping on most lifts (look for the "Plus Shipping" sign). Lifts are shipped in 5-7 business days. Lifts under 75 lbs. will shipped by UPS, others by common carrier.
Accessories ordered separately are shipped by UPS in 5-7 business days.