General Return Policy
Following the receipt of an item from 4 Medical Supplies you will have 10 days to inspect it for defects or damage. If you find any defects or damage, 4 Medical Supplies will arrange to have it repaired or replaced at the manufacturer's discretion, free of charge.
If you receive an item with no defects or damage, but don't like it for any reason, then you have 10 days to arrange a return or an exchange. To do this please call our customer service line at 1-866-245-1143. We will issue you a return authorization release form which should be signed and returned. After receipt, a return authorization number will be issued. You are responsible for repackaging the item in the original box with the original packing materials and for the cost of the return shipment. Once the item has been received, you will be refunded the purchase price minus a 15% restocking fee and the outbound freight charges.
General Cancellation Policy
Canceled orders that have left the warehouse are subject to actual freight charges and a 15% restocking fee. $50 processing charge for cancellations of ordered products that have not left the warehouse.
Product Specific Return Policies
Bath Lifts - Returns: Because of health and hygiene issues we cannot accept any returns on bath lifts. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, bath lifts are covered by the manufacturer's warranty.
Lift Chair - Returns: When your lift chair arrives, inspect it for damages and/or defects. You have 10 days upon its arrival for a free repair or replacement. Please call us within the 10 day period and we'll help you through the process of repairing/replacing your chair.
Any lift chair that is ordered in a non-standard configuration (fabric upgrades, vinyl, suede, leather, Promessa, Brisa, heat and massage, etc) is considered a custom lift chair. The Leather Lift Chair is also a custom lift chair. Custom lift chairs can't be returned, although they will be repaired or replaced for damage and/or defects like any other lift chair. Custom lift chairs cannot be canceled once they are in production. All standard lift chairs are covered by the general return policy at the top.
Modular Ramps - Returns: Modular ramps are a custom made product. Therefore they cannot be returned. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, modular ramps are covered by the manufacturer's warranty.
Porch & Elevator Lifts - Returns: Porch and elevator lifts are a custom made product. Therefore they cannot be returned. Defects or damage will be corrected by the manufacturer at no cost to you. In addition, porch and elevator lifts are covered by the manufacturer's warranty.
Porch/Vertical Platform Lifts - Cancellations: If your order has been processed, but not yet left the warehouse, you may cancel for a 25% cancellation fee. This covers cancellation fees from the manufacturer.
Shiatsu Massage Recliners - Returns: Shiatsu massage recliners are not returnable. Defects or damage will be corrected by the manufacturer at no cost to you.
Stair Lifts: Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price.
AmeriGlide stair lifts may be returned within 5 business days of receipt for a refund less the following:
- All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return shipping is the obligation of the customer.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Refused Shipment Policy: If a stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.
Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. 4 Medical Supplies assigns its rights and duties under this Agreement to any party at any time without notice to you.